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2nd Line Support Analyst

Job Function:
Job Type:
As the business continues to grow, our workforce grows with it! We are expanding our IT team based in our distribution centre in Burnley and we are now looking for an experienced 2nd line analyst to join us. This is an excellent opportunity to join the fastest growing e-commerce organisation in the country.

Are you interested in joining one of the fastest growing companies in the UK?  Do you want to share our growth?  Do you want to join our brand and bring a shared experience and enthusiasm for what you do and how you do it?  We have, and if you agree, we think you should too!

The shift for this role will be Monday to Friday 3pm – 12pm.

What you’ll do at Boohoo:

  • Operational Management and development of Server Environment.
  • Install, configure and upgrade operating systems and software, using standard business and administrative packages.
  • To be responsible for an area of technical expertise.
  • Mentoring and development of 1st Line Support Analysts.
  • Conduct research of new networking technologies where applicable.
  • Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration.
  • Act as a technical resource to assist the business users.
  • Make hardware and software acquisition recommendations.
  • Maintain current knowledge of hardware, software and network technologies.

What we need you to have:

  • Active Directory & Group Policy
  • Windows 7 & Office 2010
  • Office 365
  • LAN/WAN, Networking (TCP/IP, VPN)
  • Windows Server 2012 R2
  • MS Exchange 2010/2013
  • Wireless Technology – Mobile devices
  • experience in working with WMS 
  • Manage-engine or anything similar
  • HP Servers and Cisco networking equipment.

What you get from us:

  • Competitive salary.
  • Annual Bonus.
  • SAYE share buying options.
  • Contributory Pension.
  • 40% discount on all boohoo group stock.
  • On site gym.
  • Subsidised restaurant.
  • The opportunity to work in a company that encourages engagement and growth!

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions may be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request. By continuing with this application you are agreeing to comply with this company policy. 

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