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Customer Service Advisor - Nights

Job Function:
Customer Service
Job Type:

Are you a customer service expert?  Do you enjoy helping people? Boohoo Group PLC is growing and so is our customer service team!

We tear up tradition and do things the boohoo way, constantly challenging how things have been done in the past. Our global success and growth has been incredible and we want you to join us on our journey, making boohoo a place where everyone wants to shop and work.

In just over 12 years, we have achieved more than most retailers dream of!! Now, we are back on a mission to find amazing customer service advisors and we want people who can continue to make our history a success story through 2018!

The working hours for this role are 9pm-8am on a 4 on 4 off shift rota pattern on a permanent contract.

We are looking for:

  • Someone with strong communication skills (written and verbal).
  • A person who is motivated to deliver the highest levels of customer service and is passionate about our brand.
  • A person who is caring and understanding of our customer’s needs.
  • Someone who is an ambassador for the company in regards to our customers.
  • A person who loves teamwork and can drive a positive change.

Some of the things that you will do:

  • Answer customer's complaints or queries via email or social media and provide resolutions that will make a customer happy.
  • Constantly search for opportunities to improve the customer experience.
  • Seize opportunities to drive higher levels of customer loyalty and satisfaction.
  • Meet individual and departmental targets.
  • Escalate more complex issues to achieve the best possible outcome for a customer and the business.

What you’ll get…

  • An attractive salary with a bonus
  • A Pension scheme
  • Share opportunities
  • Great support and training from coaches, team leaders and managers
  • An opportunity to join our apprenticeship scheme.
  • An opportunity to do things differently
  • A fantastic culture that thrives on teamwork
  • The chance to work for the UK’s fastest growing online retailer!!

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request. 

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