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Customer Service Advisor - Flexible Day Shift

Job Function:
Customer Service
Location:
Burnley
Job Type:
Permanent
 

Are you a customer service expert?  Do you enjoy helping people? Boohoo.com is growing and so is our customer service team!

We tear up tradition and do things the boohoo way, constantly challenging how things have been done in the past. Our global success and growth has been incredible and we want you to join us on our journey, making boohoo a place where everyone wants to shop and work.

Every 6 weeks we will give you the hours for the next 6 weeks ahead, so you can plan your personal life according to your shift. You will be working 9 hours shifts between 7am-10pm (i.e. 7am-4pm, 8am-5pm etc.), usually Monday to Friday but they will be some weekends to do as well, however you will always work no more than 5 days a week (unless you are keen for overtime).

We are looking for:

  • Someone with strong communication skills (written and verbal).
  • A person who is motivated to deliver the highest levels of customer service and is passionate about our brand.
  • A person who is caring and understanding of our customer’s needs.
  • Someone who is an ambassador for the company with regards to our customers.
  • A person who loves teamwork and can drive a positive change.

Some of the things that you will do:

  • Answer customer's complaints or queries via email or social media and provide resolutions that will make a customer happy.
  • Constantly search for opportunities to improve the customer experience.
  • Seize opportunities to drive higher levels of customer loyalty and satisfaction.
  • Meet individual and departmental targets.
  • Escalate more complex issues to achieve the best possible outcome for a customer and the business.

What you’ll get…

  • An attractive salary
  • A Pension scheme
  • Share opportunities
  • Great support and training from coaches, team leaders and managers
  • An opportunity to join our apprenticeship scheme.
  • An opportunity to do things differently
  • A fantastic culture that thrives on teamwork
  • The chance to work for the UK’s fastest growing online retailer!!

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request. 

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