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Warehouse Returns Supervisor (Nights)

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Going from strength to strength in just over 12 years of trading, boohoo group is a leader in delivering fast fashion for a fraction of high street prices. With ever growing number of customers around the world, we have been expanding our distribution network  and the footprint of our DC every year. We have recently started a new chapter, with purposely built semi-automated warehouse going live in the next year and a lot of challenging projects that should keep us busy for many years to come.

Being on the forefront of the social revolution requires best people and now we are looking for talented and experienced Warehouse Supervisor to join our team in Burnley.

Job Summary

Responsible for the Management of worldwide returned goods to the operation.  This is to include all activities related to returns flow, reverse logistics, returns prevention and backward flow of product to maximise resale potential. 

The returns supervisor will work within the operations management structure and will have a team of operators as direct reports on a 3 on /3 off shift rota between 6pm-6am (night shift).

The Candidate

Dynamic, driven and versatile individual with experience in managing returns flow via multiple channels. Always striving to enhance customer retention and relations. Ideally having experience in working in either e-commerce or fulfilment environment, handling online returns. Experienced in managing warehouse teams, setting and overseeing daily KPI's.

Some of the daily tasks

Managing the Returns Operation 

  • Liaising with carriers to ensure prompt return of the goods.  
  • Managing credit process to ensure prompt refund as well as the disposition of returned stock through appropriate channels. 
  • Maintaining quality and speed of Returns operation at international Return centres.
  • Setting the standard for the returns input to the customer experience of Boohoo.

Managing the Team

  • Measuring the team’s KPIs set out by Senior Management
  • Setting goals with the aid of KPIs for the team to improve performance
  • Managing a team of Team Leaders to develop their skills and capabilities
  • Arranging additional training as required.


  • Collating data and publishing daily reports to the senior management

Liaising with the wider network

  • Central point of contact for Customer Services and Head Office departments for operational issues. 
  • Liaising with domestic and international carriers 
  • Attractive rates of pay 
  • Company' bonus and pension scheme
  • Share Scheme
  • Subsidised Canteen
  • On-site Gym
  • boohooBase - employee reward scheme
  • Cycle to Work Scheme
  • 40% staff discount
  • And a lot more!
The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request.
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