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Inbound & Returns Shift Manager - Nights

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We are the global fashion retailer of our generation, bringing trends straight off the catwalk and street to our customers’ wardrobe! Going from strength to strength since starting off in 2006, boohoo group PLC is a leader in delivering fast fashion for a fraction of high street prices. We tear up tradition and do things the boohoo way, constantly challenging how things have been done in the past. With ever growing number of customers around the world, we have been expanding our distribution network and the footprint of our DC every year. We have recently started a new chapter, with purposely built semi-automated warehouse and a lot of challenging projects that should keep us busy for many years to come. Our global success and growth have been incredible and we want you to join us on our journey!

The Person
Reporting to Inbound and Returns Manager, you will be responsible for running very important areas - from incoming goods in and returns, through processing and then moving them into Stock Control, you will be playing a massive part in making our customers very happy! You will be coming to manage existing teams, so you will have strong management background, ideally in running large shifts within an e-commerce or e-fulfilment environment. Each shift already has x2 supervisors and 4-5 Team Leaders that will provide the necessary support to help you achieve your goals.
The working hours for this position are 6pm-6am on a 3 on/3 off shift pattern.
Some of the things that you will do...
  • Managing the overall Inbound And Returns via the Shift Supervisors, in line with the agreed budget, ensuring agreed standards are maintained and CI opportunities are explored.
  • Attending Weekly Finance Meetings as well as Budget Reviews in order to discuss performances and variances to budget.
  • Liaising with the Resource Planning Manager to ensure correct levels of staffing are in place.
  • Communicating required staffing levels to Supervisors and ensuring that these are in line with budget.
  • The management of SOP’s, version control and the need to introduce additional SOP’s for new working practices where applicable
  • Leading CI Projects that have been developed as part of the overall Site Business Strategy
  • Forward planning and Developing/Implementing plans for both Peak and promotional activities in line with company strategy. Ensuring personnel are adequately trained and kit and infrastructure are in place to ensure effective Peak trading from an Inbound and Returns perspective.
  • Liaising with other departments regarding Inbound & Returns/Ops related activities and ensuring positive relationships are maintained between all Operations.
  • Building strong relationships with departmental leaders within Boohoo both in Burnley DC, Customer Services and Manchester Head Office.
What you will get...
  • Competitive rate of pay 
  • Company' bonus and pension scheme
  • Share Schemes
  • Subsidised Canteen
  • On-site Gym
  • boohooBase - employee reward scheme
  • Cycle to Work Scheme
  • 40% staff discount
  • And a lot more!

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request. 

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