Find your perfect job


Carrier Relationship Manager

Job Function:
United Kingdom
Job Type:

Who are we?

From Manchester’s best kept fashion secret to one of the fastest growing international etailers, Boohoo Group PLC has quickly evolved into a global fashion leader of its generation.

In the last 14 years we have achieved more than most of the high street retailers do in their lifetime. Being on the forefront of the social revolution requires best people and now we are looking for talented eCommerce Relationship Manager to join our Logistics Team!


The Role

This is a brand new role within our Logistics Team as we continue to grow and dominate global fashion markets. This is a great opportunity for an experienced Analyst looking to take a step up to enhance your career. You will be predominantly working from home with some travelling to our sites in Sheffield, Burnley and Manchester. Your main day-to-day tasks will be looking after our CMS (Metapack) and 3rd party return portals, making sure we provide the best possible service to our customers around the world.


The Person

You will have an in depth experience of working with ecommerce delivery management software like Metapack from your previous roles. The ideal candidate will have a good knowledge of eCommerce operations and excellent analytical skills. Apart from Metapack we also use standard Office apps like Excel and we would expect you to know it well. The role will be predominantly based from home with travels between locations in North West and Yorkshire, so a level of flexibility is required. You will be updating directors and senior managers with figures and data so communication skills will definitely be your forte.


Some of the things that you will do…


  • Day to day management of the relationship with CMS and returns portal providers for the Boohoo Group
  • Responsibility for updating of CMS in line with planned and ad-hoc developments
  • Raising new and managing existing cases for CMS developments that cannot be handled on site
  • Production and analysis of scheduled and ad-hoc reporting from CMS
  • Setting up new carrier services on CMS
  • Develop and enhance returns solutions for all Boohoo group brands through portal providers
  • Manage performance of returns solutions across all brands
  • Utilise returns portals to produce reports to enable insight into customer behaviours
  • Assist Group Supply Chain Management in ensuring business proposition is at the forefront of the fashion market.
  • Create & develop reporting tools for carrier analysis and management
  • Liaise with carriers to assist with network delays caused by international customs regulations.
  • Attend carrier meetings taking actions to improve service to the customer using the CMS and returns portal systems


What you will get….


  • A competitive package, including pension, healthcare benefits and bonus scheme
  • Generous Discount on all boohoo Group brands
  • Plenty of work perks and monthly social events.
  • Fantastic opportunity to enhance your career in a global eCommerce brand


The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request.


To apply for the position of eCommerce Relationship Manager vacancy please apply via the button shown.