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Senior Carrier Operations Analyst

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Who are we?

From Manchester’s best kept fashion secret to one of the fastest growing international etailers, Boohoo Group PLC has quickly evolved into a global fashion leader of its generation.

In the last 14 years we have achieved more than most of the high street retailers do in their lifetime. Being on the forefront of the social revolution requires best people and now we are looking for talented Senior Carrier Operations Analyst to join our Logistics Team! 

The Role

Our Carrier Team is growing! This is a great role for an experienced Carrier Analyst looking to take a step up to a more senior role. The role is based at our Distribution Centre in Burnley, however due to current situation, we are quite happy for remote work for time being. Your main day-to-day tasks will be focused around monitoring and reporting on the daily performance of parcels within our global carrier networks. As the business continues to expand (we just acquired two new brands and we will not be stopping there), this role can offer plenty of opportunities to grow within the business and support new brand development.

The Person

You will be experienced in working with Carriers on a global scale, ideally within e-commerce or e-fulfilment environment and have good working knowledge of any delivery management software like Metapack. We love building new spreadsheets, so you need to know your way round Excel and other MS Office apps as well.

Some of the things that you will do…

  • Monitor and report on the daily performance of parcels in the carrier networks
  • Day to day communication with carriers & stakeholders
  • Record & review the operational carrier performance to ensure service is in line with agreed levels. Highlighting areas of concern to the logistics management team.
  • Review carrier claims acceptance & rejections to ensure losses to the business are minimised.
  • Manage ad hoc collections & deliveries on behalf of internal stakeholders
  • Assist with setting up new carrier services
  • Monitor websites to ensure accuracy of shipping and returns information published
  • Liaise with customer service teams to ensure network disruption is communicated across customer base and reduce impact of disruption.
  • Maintain & review carrier catalogue for PLT.
  • Assist Carrier Manager in ensuring business proposition is at the forefront of the fashion market.
  • Create & develop reporting tools for carrier analysis.
  • Liaise with carriers to assist with network delays caused by international customs regulations.
  • Attend carrier meetings taking actions to improve service to the customer

What you will get….

  • A competitive package, including pension, healthcare benefits and bonus scheme
  • Generous Discount on all boohoo Group brands
  • Plenty of work perks and monthly social events.
  • Fantastic opportunity to enhance your career in a global eCommerce brand

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request.

 To apply for the position of Senior Carrier Operations Analyst vacancy please apply via the button shown.