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Hospitality Relations Lead

Job Function:
Catering & Hospitality
United Kingdom
Job Type:

Job Summary:

To assist in the delivery all Catering, Hospitality and Events across the Group spread across all boohoo Group Sites (excluding Burnley).

To co-manage catering contracts, procurement of services and provision refreshment as required and adapt to the ever changing needs of our demographic of colleagues.

The role directly and positively impacts all colleagues at the group head office and supporting buildings. The role is key to our ability to ‘do business’ efficiently – making it a great place to work. The target being to ensure we put our ‘internal’ Customers 1st.

This will require decision making to ensure smooth and safe running of business operations alongside department manager and the FM team.

The role involves constant change therefore the ability to anticipate and manage continuous change is essential

The role requires the ability to communicate effectively and seek continuous improvement.

The role holder requires a thorough understanding of the regulatory and legal environment pertaining to FM

Desirable hours within the hospitality industry, with no evenings & no weekend work required. The shifts fall across four or five days and can be flexible based on your availability.

Key Responsibilities

  • To assist in the onsite management, monitoring and control of service contracts, to ensure that all equipment/services provided are at the highest standards to ensure business operations are not at risk.
  • To be a proactive senior member of the FM team, liaising with HR, Comms and Security to align our approach to various site issues.
  • To assist in maintaining/renegotiating of Catering supplier contracts
  • To work with the department manager to ensure new software/hardware is maintained and programmed ready for service
  • Identifying sales trends, implementing promotions and collecting sales data to allow forward focus and improvements
  • To assist with all employee engagement and social calendar activities liaising with coms and culture representatives across the brand
  • To co-arrange activity throughout the year in line with our charitable giving, wellbeing initiatives, employee gifting and hospitality related work perks alongside our HR and Marketing teams
  • Arrange outside caterers appropriate to business functions with the support of the catering, FM and H&S teams to ensure all services are fit for purpose

Administration Duties

  • Assist in epos maintenance including back office and loyalty system upkeep.Such as amending plu’s , customer accounts, and creating the relevant monthly reports for our accounts team and model bookers
  • Submitting purchase orders for catering supplies and entertainers
  • Organising petty cash/budgets for the appropriate miscellaneous items
  • Comparing prices with suppliers to source the quality and quantities of produce required at the most competitive rates in line with delivery schedules alongside our procurement team
  • Evaluating internal events with the relevant costs and information collated and accessible for the following years’ calendar.
  • Assisting with scheduling engineers to facilitate maintenance issues within the department as a priority
  • To be prepared to carry out miscellaneous admin duties as and when needed and work with other employees across the group
  • To assist in our continuous development, seeking new initiatives and taking the lead on upcoming projects such as a pre-order app and relevant social media pages

    Other areas of role include but are not limited to;

  • Will cover front of house management when required to ensure readiness for service executing our codes of practise throughout your shift, including carrying out or organising opening and closing duties as assigned.
  • Safeguard equipment and shop floor as a duty of care to employees within the workplace
  • Will assign tasks to employees to enable all required duties and responsibilities to be performed by the team.
  • Will assist the manager in the scheduling of employees to cover the designated shift patterns when requested or in cases of sickness or annual leave.
  • Leads by example in all work related activities, acting as a role model for employees.
  • Encourages and accepts feedback and modifies communication style to achieve best results
  • Assist in maintaining appropriate food and beverage stock levels, including ordering, stock checks and waste management, replenishing service points as necessary monitoring stock rotation.
  • Provide feedback to manager on product sales, produce food products, and display p.o.s accordingly to enhance & maximise sales.
  • Anticipates customer needs and gains agreement for solutions with manager.
  • Clean and tidy all areas in order to maintain a safe and hygienic working environment. “Having a ‘hands on’, ‘can do’ approach.”
  • Ensure that the checking and recording of food temperatures and all checklists are completed in accordance with Food Hygiene Regulations when supervising the front of house activity.
  • Supervise the production of food and drinks and ensuring presentation is to our standards of service, including portion control and quality.
  • Seeks and understands the departments KPIs and performance strategies

Health & Safety

  • Fully understands the fire, emergency and health & safety procedures of the workplace
  • Ensures that all potential and real hazards are taken care of immediately, and are reported appropriately.
  • Works in a safe and responsible manner, within the framework of legislation and workplace specific policies.
  • Ensures employees in the department are working in a safe manner at all times.
  • To be aware and vigilant and immediately report any security or Health & Safety issues to Management.
  • Follows all departmental HACCP, COSHH and food safety regulations


  • Contributes to a positive team environment, developing encouraging relationships with the team by understanding and addressing individual motivation, needs and concerns. ‘’Generates enthusiasm in others even when the going gets tough’’
  • Have the ability to adapt quickly to change and steer the team accordingly, supporting colleagues through department changes and growth.
  • To be prepared to learn and train others about our products and services. Training will be given, but seeking information, developing skills and knowledge must be self-driven.
  • Act with integrity, honesty and knowledge that promotes the cultures and values of boohoo.
  • Be flexible to cover occasional events, busier periods and in times of absence.
  • Learns from setbacks and recommends corrective actions
  • Manage and prioritise your own time effectively and efficiently as to complete the extensive range of duties assigned.
  • Keeps up to date with organisational developments and understands their impact on own role
  • Is an ambassador for the brand
  • Is prepared to travel to other offices when necessary to fulfil the role
  • Will encourage and follow boohoo’s corporate social responsibility and sustainability initiatives throughout
  • Attends training, meetings and other events as requested by manager
  • Assists colleagues by completing tasks outside own job role when requested, including supporting associated companies.
  • Maintains own working area in a professional and organised manner.
  • Always strives to improve the department’s operation and increase knowledge of own and related job functions.