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Hospitality and Facilities Assistant

Job Function:
Catering & Hospitality
United Kingdom
Job Type:

Job Summary: 

This is a customer-facing role in which you are representative of the boohoo brand, first-rate communication and exceptional customer service skills are required.

You will support the front of house manager and Group catering & hospitality operations manager to drive and maintain operational standards for the catering and hospitality services throughout the boohoo group to a very high standard and fulfil all reasonable requests.

Your all round experience will be key in maintaining an exemplary hospitality service across the business which enhances the customer/client experience by maintaining guidelines of cleanliness and presentation, in addition to your pro-active attitude and the ability to work under pressure during peak service.

You will demonstrate a duty of care by working within the Health and Safety and Food Safety Act 1990 and subsequent regulations, and follow any instructions on hygiene given by your Manager.

Tasks, Duties & Responsibilities:


  • To maintain stock levels of consumables, beverages and snacks for head office communicating at all times with the front of house manager.
  • To put the customer first at all times and to identify customer needs promptly and accurately. To provide advice, present the products and promote all services to boohoo staff.
  • To offer related sales and services in order that the customer is fully aware of the range and to increase the sale value.
  • To meet customer requirements accurately thus avoiding unnecessary loss.
  • To communicate clearly, ensuring customer requests are met and ensuring that their order is processed as promptly as reasonably possible.
  • Stock and replenish counters and service points as necessary and ensure all goods are rotated according to date and labelled correctly.


  • To clean and tidy all areas in order to maintain a safe and hygienic working environment.
  • To respond to customer comments, pass on suggestions and refer complaints immediately in order to resolve matters without delay.
  • To ensure that all till operation, staff loyalty software procedures, cash handling and transactions are carried out accurately.
  • To ensure that the checking and recording of food temperatures are completed in accordance with Food Hygiene Regulations.
  • To help in the production of food and drinks and ensure they are presented to the standard set by your managers, taking special care with presentation, portion control and quality.
  • To manage and prioritise your own time effectively and efficiently as to complete the extensive range of duties assigned.


  • To be prepared to learn about our products and services. Training will be given but seeking information, developing skills and knowledge must be self-driven.
  • To be aware and vigilant and immediately report any security or Health & Safety issues to Management. Communicate any work related issues to other staff and suggest how the counter layout, presentation of food stuffs and retail products may be enhanced to maximise sales.
  • To deal with stock deliveries and unpack and store food stuffs accurately. To record food temperatures and to clean and clear work areas. To respond to the needs of the workplace as and when required.
  • Be flexible to cover occasional events, busier periods and in times of absence.

Health & Safety:

  • Fully understands the fire, emergency and health & safety procedures of the workplace
  • Ensures that all potential and real hazards are taken care of immediately and are reported appropriately.
  • Works in a safe and responsible manner, within the framework of legislation and workplace specific policies.
  • To clean and tidy all areas in order to maintain a safe and hygienic working environment.
  • Ensures the correct chemicals are used for the each task along with the correct materials and PPE, displaying a duty of care to yourself and others around you. *Training in COSHH will be provided.

Personal Skills and Abilities

  • Good communication and interpersonal skills
  • The ability to work both independently and in a team
  • To be agile and prioritise as necessary to meet the demands of the business
  • The ability to remain calm under pressure
  • An awareness of hygiene and safety regulations

*(support will be given, but developing skills and knowledge must be self-driven)


  • Is an ambassador for the brand
  • Attends training, meetings and other events as requested by direct manager or senior management
  • Assists colleagues by completing tasks outside own job role when requested, including supporting associated companies.
  • Maintains own working area in a professional and organised manner.
  • Always strives to improve the department’s operation and increase knowledge of own and related job functions.
  • Be flexible to cover occasional events, busier periods and in times of absence.