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Trading Manager- Oasis & Warehouse

Job Function:
Ecommerce
Location:
Manchester
Job Type:
Permanent
Job Summary:

Managing the day to day trading activity on the Oasis & Warehouse sites globally.

 

Reporting in to the Group Ecommerce Director you will be managing a team of Ecommerce Executives and Assistants.  You will be responsible for the day to day management of the Oasis & Warehouse sites which include the UK and Ireland with further international expansion planned.

 

You will manage the execution of the promotional plan across all websites ensuring all promotional activity goes live correctly and according to plan. This involves managing the online shopping experience across key global markets delivering against customer expectations and meeting business performance KPIs.

 

A key part of your role will be supporting the launch of new websites working closely teams across the wider business such as IT, Marketing and Merchandising. You will then work with your team to manage the ongoing performance and trading of these websites.

 

A key part of trading the websites is understanding performance. You will use web analytics tools and work with the Digital Analytics and Insight Teams to monitor performance of all the key elements of the website to understand the success of the promotional activity, making recommendations for change daily.

 

This role requires a strong commercial flair and strong communication and organisation skills.

 

 

Tasks, Duties & Responsibilities:

  • You will have a strong understanding of the trading performance of each website (banner clicks, traffic behaviour, conversion triggers etc) and feed this into the key directional and trade meetings to use as a basis to make decisions around the promotional plan.
  • You will be responsible for the execution of the promotional plan across desktop, tablet, mobile and app devices making decisions as to how best to execute promotions on the website to gain maximum visitor attention and drive sales and conversion.
  • You will manage your team to deliver the promotional plan across the Oasis & Warehouse group of websites ensuring all promotional activity goes live correctly and according to plan including performing out of hours, weekend checks and managing the weekend rota.
  • Using web analytics tools and working with the Digital Analytics and Insight Team, you will monitor performance of all the key elements of the website to understand the success of the promotional programme. Making recommendations for change and feeding this back to other managers, Heads of Department and Directors as appropriate.
  • You will conduct regular competitor activity reviews across both retail stores and online to understand the market place and environment.
  • You will review onsite search behaviour to gain an understanding of keyword queries and manipulate the products within the search pages to drive conversion.
  • You will propose AB tests to help improve performance of the site.
  • You will be responsible for ensuring that user experience is optimum at all times on a day to day basis and consult with the User Experience team on this as regularly.
  • You will mentor your team and organise appropriate training on these analytics tools and ensure your team follow a customer and data centric approach when changing the websites.

 

 

Managing the Team:

  • Understands, communicates, and manages employees to achieve the goals of the organisation.
  • Utilises leaderships skills and motivation techniques to maximise employee performance and satisfaction.
  • Monitors the team’s overall service and team work daily and identifies and implements strategies to increase service delivery/productivity.
  • Establishes and delivers effective communication strategies within the department.
  • Leads by example in all work related activities, acting as a role model for employees.
  • Proactively delivers job related training for all department members.
  • Works with the Head of HR to identify wider training needs and to create a departmental training plan.
  • Encourages, develops and manages effective employee relations across all areas of the business.
  • Identifies candidates for succession planning & promotion and brings these to the attention of the Head of HR and Director(s).
  • Ensures that the highest standards of personal hygiene, presentation, body language and conduct is maintained by all departmental employees.
  • Works with the Head of HR on the following tasks:
  • Screens, interviews and selects potential candidates.
  • Performance reviews
  • Performance management
  • Coaching
  • Counselling
  • Discipline & Grievance
  • Attendance/absence management
  • Wage and salary administration.
Health & Safety:

 

  • Fully understands the fire, emergency and health & safety procedures of the workplace
  • Ensures that all potential and real hazards are taken care of immediately, and are reported appropriately.
  • Works in a safe and responsible manner, within the framework of legislation and workplace specific policies.

 

 

Miscellaneous:

 

  • Is an ambassador for the brand
  • Attends training, meetings and other events as requested by direct manager or senior management, including Head of Human Resources.
  • Assists colleagues by completing tasks outside own job role when requested, including supporting associated companies.
  • Maintains own working area in a professional and organised manner.
  • Always strives to improve the department’s operation and increase knowledge of own and related job functions.