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Facilities Manager - boohoo

Job Function:
Job Type:

Role Purpose:

This position would suit a good all rounder who has both Hard & Soft service experience, ideally a background  in large office or Retail sector environments would be desirable  but not essential. The position demands strong leadership with progressive vision to move the role forward in this fast developing company. You will be directly accountable for the delivery of the Hard & Soft Services Facilities Management function across the Group and our Group Sites, including responsibilities for several FM Group-wide services across all sites.

You will manage and control service contracts, maintenance programmes, administration, Health, and Safety in respect of business accommodation and assets in order to meet business objectives and the legal requirements of the business and FM department.

The role directly and positively affects all colleagues at the group head office and supporting buildings. The role is key to our ability to ‘do business’ efficiently – making it a great place to work. The target being to ensure we put our ‘internal’ Customers 1st.

Scope of Role:

The services operated by the role holder affect all colleagues at group head office and are required every hour of every day. In addition, the services on offer benefit our ability to ‘do business’ efficiently with suppliers.

  • 3 Direct Reports and indirect reports through external 3rd parties.
  • The role will involve an amount of out of hours contact and responsibility. This will require decision making to ensure smooth and safe running of business operations.
  • The role involves constant change therefore, the ability to anticipate and manage continuous change is essential
  • The role requires the ability to communicate effectively, manage staff performance and seek continuous improvement.
  • The role holder requires a thorough understanding of the regulatory and legal environment pertaining to FM.

Key Responsibilities:

  • Develop, prioritize and implement programmers of work to ensure the maintenance of the site’s and prevent deterioration in company assets in addition to the enhancement of the working environment.
  • Be accountable for the onsite management, monitoring and control of service contracts and maintenance programs, to ensure that all equipment/services provided are at the highest standards to ensure business operations are not at risk.
  • Monitor and liaise with all suppliers and contractors to ensure compliance with company policy and procedures, health and safety legal requirements and ensure the company is receiving the level of service within the agreed budgets to safeguard the level of service given to our customers.
  • Manage and ensure procedures are being adhered to in respect of all FM operational support functions.
  • To oversee the Facilities ‘Service’ Helpdesk operation.
  • Design and develop new Help Desk and working arrangements to improve the maintenance management and continue to improve the Facilities ‘Service’ Helpdesk operation and promote the delivery of excellence within the team to our internal customers
  • To be a proactive senior member of the FM team, liaising with HR, Comms and Security to align our approach to various site issues.
  • To undertake project work for Head of Facilities and Property.
  • To ensure Business continuity provision by taking a proactive role as a Member of the EMT (Emergency Management Team).
  • To act as Incident Commander (Fire Marshall) for all Emergency situations at Head Office.
  • To manage and monitor weekly repairs and maintenance audits, reporting any discrepancies as they arise.
  • To manage, develop and continue to improve the Facilities ‘Service’ Helpdesk operation and promote the delivery of excellence within the team to our internal customers
  • To be responsible for the setting up/maintaining/renegotiating of Facilities Management supplier contracts directly related to the role with our Procurement team, ensuring cost effective arrangements are maintained
  • To be responsible for Internal Signage, notice boards ensuring that best practice and compliance with legal requirements is maintained – Fire Legislation etc, Health & Safety at Work Act poster, Insurance Liability.
  • Develop; define/monitor Service Level Agreements & Key Performance Indicators via Management Information, through FM to provide a first-class workplace.
  • To be responsible for the overall development of direct reports and indirect reports within the FM team ensuring that all members receive role related training.
  • Ensuring that team continually ‘Put our internal Customers 1st”.
  • To be responsible for the management of direct reports within FM Services team and indirect reports, ensuring that they are customer focused at all times.


Key Relationships:


  • Frequently meet colleagues at Head Office with various day to day issues across the remit of responsibility.
  • From a service perspective the role holder frequently engages with FM key suppliers.
  • Other contacts with outsourced service providers.
  • Senior Stakeholder management across the group.


Key Decisions:

Full autonomy for all areas of responsibility. Role holder introduces ways of working, develops work methods, procedures and develops new systems and processes and recruits new members to the team as required.

Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

IT skills including the requirement to:

  • Relevant experience for role, preferable but not essential in similar retail environment.
  • First Aid Qualified
  • Trained in the Management of Emergency situations, supervising a large team of Fire Wardens and First Aiders, responsibility for Fire Alarm Evacuations / Other Evacuations / Dealing with Injuries / Emergency Services / Briefing those Evacuated etc.
  • IOSH Managing Safely qualification
  • Basic knowledge of Microsoft Project
  • Advanced user of Microsoft Outlook
  • Advanced user of Microsoft PowerPoint
  • Advanced user of Microsoft Word
  • Advanced user of Microsoft Excel