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2nd Line Analyst

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We are on the hunt for our next 2nd Line Analyst to join our growing IT team in Wellingborough.  Are you interested in joining one of the fastest growing companies in the UK?  Do you want to share our growth?  Do you want to join our brand and bring a shared experience and enthusiasm for what you do and how you do it?  We have, and if you agree, we think you should too!

Who are we?

From Manchester’s best kept fashion secret to one of the fastest growing international etailers, has quickly evolved into a global fashion leader of its generation.

Combining cutting-edge design with an affordable price tag, we’ve been pushing boundaries for the past eleven years to bring you all the latest looks for less.

What you’ll do at Boohoo:

  • Operational Management and development of Server Environment.
  • Install, configure and upgrade operating systems and software, using standard business and administrative packages.
  • To be responsible for an area of technical expertise.
  • Mentoring and development of 1st Line Support Analysts.
  • Conduct research of new networking technologies where applicable.
  • Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration.
  • Act as a technical resource to assist the business users.
  • Make hardware and software acquisition recommendations.
  • Maintain current knowledge of hardware, software and network technologies.

What skills and experience do I need?

  • Any further education or higher qualification relevant to a career in Computing and IT including (and not limited to) BTEC, AS Level, A Level, HNC, HND, BSc, MSc NVQ Level 3-5, GNVQ Level 3-5 etc.
  • Ability to install, troubleshoot and upgrade all operating systems (Windows & Mac) HP Servers and HP networking equipment.
  • To be able to work as part of a team, on more than one task concurrently, to tight deadlines
  • To have proven formal documentation skills.
  • To be able to demonstrate examples where you have been required to show initiative, had the ability to solve problems of a complex nature, be innovative and displayed good interpersonal skills
  • To be articulate and able to communicate technical issues to all levels of management
  • Thorough understand of Client / Server communications on multisite networks
  • Proven commercial experience in similar role
  • Experience with SCCM, Mimecast, MaaS360, JAMF and Sophos UTM
  • ITIL Foundation qualification