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Assistant Store Manager

Job Function:
Customer Service
Location:
Manchester
Job Type:
Permanent

As Assistant Store Manager you will support the Store Manager in developing marketing plans for local brand campaigns, working with cross-functional teams within Head Office to foster brand building and increase brand awareness. As Assistant Store Manager you will lead by example in displaying exemplary customer service skills and have extensive experience in a customer service environment (preferably beauty), where you can resolve complaints at first point of contact. You will also deputise in the Store Managers absence.

A bit about the role

The Assistant Store Manager will work with the Store Manager to coordinate brand campaign performance and drive individual KPI’s. As Assistant Store manager you will support a highly motivated team to help coach, train and mentor your branch colleagues.

The following skills work together to make a successful Assistant Store Manager.

You will need:

  • To deliver exemplary customer service and be a brand ambassador for Debenhams Beauty
  • Driven by exceeding KPI’s
  • A good understanding of the functions of a professional beauty store and how the various elements come together to create a successful business
  • To be ambitious and always wanting to improve performance
  • A good work ethic and professional responsibility
  • Producing reports in Excel, using strong numeric skills and financial analysis
  • Two years’ experience in a retail supervisory role preferably within the beauty industry
  • Exceptional customer service skills and the ability to resolve customer complaints where appropriate
  • Ability to lead, motivate and develop a team
  • Excellent communication and analytical skills
  • Commercially aware with a passion for skincare and beauty
  • A confident and articulate communicator
  • Customer-focused and results-oriented
  • A team player who can relate well with all members of the team
  • Create a diverse & inclusive working environment where all staff are valued
  • Uphold our PACT values (Passion, Agile, Creative and Team) and be a brand ambassador for Debenhams Beauty

In turn you will receive ongoing support along with a competitive package and rewarding career.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.