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Beauty Supervisor

Job Function:
Customer Service
Job Type:

Are you looking for a new challenge that gives you the chance to get creative and use your passion for customer service and beauty to take your career to the next level? Looking for a company that wants to help further your career in Retail Customer Service as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

A bit about the role

As a Beauty Supervisor, you are an essential part of the leadership team that delivers the extraordinary service our customers expect from Debenhams Beauty. Maintaining the highest of retail standards, keeping up to date on product knowledge and replenishing stock, customer service is at the heart of what you do. An expert for all things Debenhams Beauty and the go-to person to help our customers, you are fully knowledgeable of everything about the store including the latest trends and services we offer.

As a Beauty Assistant you will: 

  • Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
  • Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • Work as part of the leadership team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling 
  • Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors 
  • Understand and follow health, safety and security procedures, and play an active role in preventing stock loss

A bit about you

  • A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
  • You’ll be a sales and service expert by upholding our PACT values (Passion, Agile, Creative and Team), you’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate 
  • Replenish stock, maintain the Debenhams Beauty standards and inspire others to deliver the same
  • You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
  • Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
  • An example of our PACT values, a trusted and respected colleague who works well as part of a passionate team.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business