Supply Chain & Operations
Location
Burnley
Job Type
Permanent

About the Role

Job Title: Returns and CMS Manager

Location: Burnley/Daventry/Wellingborough

Reporting to: Head of Carriers

Contract Type: Permanent

THE ROLE

We are looking for someone to join a new and exciting role joining the Carrier Management team. This newly created role will consist of managing our Returns & CMS partners, as well as undertaking the internal business requirements to support the future growth and strategy.

RESPONSIBILITIES

  • Performance manage all third parties to the agreed contractual KPI’s through the review of daily, weekly and monthly KPI reporting.
  • Represent the Boohoo group at the weekly performance review meeting and Monthly Business Review meetings.
  • Work alongside key business stakeholders such as Tech, Operations, Customer Services, Finance and Procurement
  • Introduce and maintain key business processes
  • Oversee commercial responsibilities to support budgets and cost initiatives
  •  Seek opportunities to provide the best in class solutions to support the returns growth & strategic initiatives.

BACKGROUND & PERSONAL ATTRIBUTES

  • Carrier & logistics industry experience required (UK & International)
  • A good understanding of Carrier & Returns Management providers
  • Operational knowledge
  • Strong communicator and team player
  • Ability to challenge and work collaboratively with internal colleagues and external partners
  • Commercial acumen
  • Analytical capabilities

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