Find your perfect job


1st Line Support Analyst

Job Function:
Job Type:

As the business continues to grow, our workforce grows with it! We are expanding our IT team based in our distribution centre in Burnley. This is an excellent opportunity to join the fastest growing e-commerce organisation in the country!

As a 1st Line Support Analyst working as a part of a team, you will support and manage the existing server/network and desktop environment as well as being involved in various IT projects as the company looks to update and improve their infrastructure. You will operate the helpdesk, liaise with internal customers and suppliers, record and monitor system issues resolving or escalating when required.

The working hours for this role are 6pm-6am on 3 on/3 off shift rota basis (Night Shift).

Job Summary:

To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all helpdesk requests.

What would you do:

  • Install, configure and upgrade operating systems and software, using standard business and administrative packages.
  • To be responsible for an area of technical expertise
  • Conduct research of new networking technologies where applicable
  • Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration
  • Act as a technical resource to assist the business users
  • Make hardware and software acquisition recommendations
  • Maintain current knowledge of hardware, software and network technologies

What we are looking for:

  • Active Directory & Group Policy
  • Windows 7 & Office 2010
  • Office 365
  • LAN/WAN, Networking (TCP/IP, VPN)
  • Windows Server 2012 R2
  • MS Exchange 2010/2013
  • Wireless Technology – Mobile devices
  • experience in working with WMS
  • Manage-engine or anything similar


  • Attractive rates of pay, including company's bonus
  • Pension Scheme
  • Share Scheme
  • 40% staff discount
  • Subsidised canteen
  • Onsite Gym
  • Fantastic working environment

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request.

To apply for the position of 1st Line Support Analyst vacancy please apply via the button shown.

Page has changed!

Some of the values on this page have changed. What do you want to do?